Shipping policy
Shipping Policy
At SayRose, we aim to provide a smooth and reliable shopping experience for our customers.
Shipping Areas
We offer worldwide shipping where available. Shipping availability may vary depending on your delivery address and local carrier service coverage.
Shipping Cost
We offer free standard shipping on eligible orders unless otherwise stated at checkout.
Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Please note that orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Time
Estimated delivery time is usually 7–15 business days after the order has been processed and shipped.
Delivery times are estimates only and may vary due to destination, customs clearance, carrier delays, weather conditions, holidays, or other factors outside our control.
Shipping Carriers
We may use different shipping carriers depending on your location and order details, including DHL, UPS, FedEx, EMS, or other available logistics providers.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Order Tracking
After your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
You can use the tracking number to check the delivery status through the carrier’s official website or the tracking link provided in your shipping confirmation email.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other fees may apply depending on your country or region.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated at checkout.
For more information, please contact your local customs office.
Damaged or Lost Packages
We take reasonable care when preparing and shipping your order.
If your package arrives damaged, or if you believe your order has been lost in transit, please contact us at sayroseshop@gmail.com as soon as possible with your order number and relevant photos or tracking information.
Contact Us
If you have any questions about shipping, please contact us at: