Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, with original packaging, and with all included accessories if applicable. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sayroseshop@gmail.com before sending your item back. Once your return request is approved, we will provide the correct return address and return instructions by email.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sayroseshop@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

When contacting us, please include your order number, a brief description of the issue, and clear photos or videos if applicable.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products, personalized items, final sale items, and gift cards.

We also cannot accept returns for items that have been used, damaged by misuse, or returned without original packaging.

Please contact us at sayroseshop@gmail.com if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As above, your item must be in the same condition that you received it: unused, with original packaging, and with all included accessories if applicable. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sayroseshop@gmail.com.